Managing Director of TotalEnergies Marketing Nigeria Plc, Dr Samba Seye, on Friday, October 4, 2024, said that the company regularly trained its staff to ensure they delivered optimal performance to customers.
Seye disclosed this while celebrating Africa Customer Week Forum tagged “Happy Hour Session” at the TotalEnergies Service Station on Awolowo Road, Ikoyi, Lagos.
He noted that the session would take place over a week at all the 514 TotalEnergies stations across Nigeria.
“We focus on training our team to meet service expectations and deliver quality, which is a key component of our appraisal process.
“We’ve received feedback that our services and products are among the best in terms of quality. So, Nigerians can look forward to exciting developments ahead,” he said.
The TotalEnergies boss highlighted that TotalEnergies had been operating in Nigeria for approximately 67 years and annually hosts Africa Customer Week to express appreciation to its esteemed customers.
“During this celebration, we offer free services like cleaning car windscreens, checking engines and providing professional advice.
“These services are available at our fuel stations, and for some of our larger customers, we even go to their offices.” he added.
Seye emphasised that the initiative is fundamentally about appreciating customers for their loyalty and contribution to the company’s growth and success.
“We hold this annual event to convey our gratitude, as there is significant value in simply saying thank you,” he said.
Seye also expressed optimism regarding the recent fuel scarcity in the country.
“We are hopeful that with the commissioning of the Dangote refinery and the upcoming Port Harcourt Refinery, there will be sufficient fuel supply across our stations.
“While changes may not be immediate, we anticipate positive developments in the near future,” Seye added.
